AI Agents vs. Chatbots: Why "Glorified FAQs" Are Killing Your Conversion
AI Agents vs. Chatbots: Why Passive Automation is Dead Summary: This article explores the critical shift from traditional, rule-based chatbots—described as "glorified FAQs"—to active AI Agents. It highlights how Solumize's technology allows agents to go beyond simple conversation to execute real-time workflows, such as booking appointments and updating CRMs. The piece demonstrates why businesses must move from passive information retrieval to active problem resolution to stop losing leads.